Frequently Asked Questions

Payment for orders through our online shop are processed via a secure NAB Transact Gateway. Petrarchs Bookshop has no ability to access your credit card details. Your card details are not stored in any way within our organisation, thus preserving your rights to privacy and protecting your card from unauthorised access.

No, gift vouchers can only be redeemed in store at present. Please phone us if you would like to arrange payment using a voucher. See our Gift Voucher questions for more detailed information.

If you wish to cancel your order, please contact us on 6331 8088 or email us at info@petrarchs.com.au within 24 hours of placing it.

If it has been more than 24 hours since you placed your order, it may already have been processed and shipped. If this is the case, our regular Refund and Exchange Policy applies, and any return postage will be at the customer’s own expense. Any applicable refund/store credit will not be issued until returned items have been received and verified.

Customers will receive an email confirmation to the email address they provided when their online order has been processed.

Where an item is in stock, orders are generally processed within 24 hours.  They will then be available for collection in-store (if you have selected ‘Collect in Store’) or shipped according to your selected shipping option. 

Where an item is not in stock, we will contact you to advise our best estimate of when your order will arrive from our suppliers and be ready for shipping / collection. Please note that we do our best to provide accurate information on availability, but are reliant on the advice passed on by our suppliers.

Please refer to our Collection and Delivery questions for more information including estimated shipping time frames.

Can I order something if it is out of stock? 

If an item is listed as out of stock, we recommend that you phone or email us to make sure it is an item we are still able to supply.

We are always happy to place special orders for customers for items we have not previously had in store (and will therefore not display on our website).  Please phone or email us with the details of the title you are after and we will see if it is an item we can access for you. 

There is no additional cost for our special order service beyond the recommended retail price of the item(s) and any standard delivery charges that apply for your selected delivery option.

We do not price match other retailers. We sell books at the recommended retail price as set by the publishers.  This price ensures that everyone involved in the production and sale of the book are paid a fair price – the author, the printers, the publishers, the distributors and us, the retailers. 

We do not price match to other retailers.  We are a small, independently run bookshop and we do not operate under the same trading conditions as other retailers.

Yes!  If you would like to pick your book up from our shop front at 89 Brisbane Street, Launceston, select ‘Collect in Store’ as your Preferred Shipping Option. There is no charge for this option.

1.   Free Local Delivery

Free Courier delivery in the Launceston area – Postcodes 7248, 7249, 7250

Delivery is usually next day from order

Please note that it is your responsibility to read the Terms and Conditions to ensure you are eligible for this option – invalid selection of this option will result in delays in processing and shipping your order.

2.   Shipping

Our parcels are sent with tracking details.

AU$10 (flat rate) postage charge for orders in Tasmania

AU$15 (flat rate) postage charge for orders in Australia

Delivery Australia wide, usually within 7 business days (depending on your location).

All shipped orders utillise tracking numbers – please contact Petrarch’s if you wish to be provided with tracking details.

By purchasing a voucher or book online and choosing to have your order posted, you agree not to hold Petrarchs Bookshop liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame. Once items are lodged the shipping provider, Petrarchs Bookshop cannot be responsible for lost or delayed packages but will endeavour to track orders where possible. If your order hasn’t arrived after 3 weeks please contact us at (03) 6331 8088 or info@petrarchs.com.au and we will try to assist you further. 

3.   Collect in Store

We will contact you once your order has been processed and is ready for collection.

Visit our store at 89 Brisbane St, Launceston at any time during regular trading hours to collect your purchases.

‘Collect in Store’ orders will generally be available for collection in store 1-2 days after processing.  We will contact you to advise when they are ready for collection. 

Items shipped will usually arrive within 7 business days (depending on your location). We keep records of your racking numbers, if you require tracking updates please contact us. 

Estimated delivery times may be affected by unforeseen circumstances beyond our control, but we will make every effort to get your order to you in a timely manner and keep you informed of any delays.

We sell two kinds of gift vouchers:

1.   Petrarchs Book Vouchers

These can only be redeemed at Petrarchs Bookshop.

They cannot be used for purchases through our online store.

They are a physical voucher that can be collected in store or posted out to your required address.

Vouchers are not redeemable for cash and cannot be exchanged or refunded.

They can come in any denomination, but if purchased through our online store you can select from a range of set denominations. Please write in the notes section of your order if you wish for us to include the total purchase value on a single voucher (eg. If you want to buy a $60 gift voucher. Purchase two $30 vouchers and write in the notes that you would like them on a single voucher).  

If the full value of a voucher is not used in a single transaction, the remaining balance will be rolled over onto an exchange voucher for future use. All gift voucher terms and conditions apply to this exchange voucher also. 

2.   Australian Booksellers’ Association Vouchers

These vouchers are in set denominations only. 

They can be redeemed at any participating Australian bookshop. 

Visit www.findabookshop.com.au to see your closest participating retailer. 

They cannot be used for purchases through our online store. 

Vouchers are not redeemable for cash and cannot be exchanged or refunded.

Must be used in full in a single transaction – any remaining balance will not be given as change but may be used to purchase a new voucher for the amount of the balance. 

Yes we can – select the ‘Post – Gift Voucher’ shipping option and we will send it via regular post to the address completed in the Delivery Details section of the Checkout.

Yes we can! Please select the ‘Post – Gift Voucher’ shipping option then provide the name and address details for your friend in the Additional Information box of the Checkout page. 

If no additional details are provided, the voucher will be posted to you directly at the address completed in the Delivery Details section of the Checkout.

No. Unfortunately lost or stolen vouchers cannot be replaced or refunded. After purchase they should be treated as cash.

In accordance with Australian Consumer laws, gift vouchers expire 5 years from the date of issue as recorded on the voucher. Any unused amount after the expiry date of gift vouchers will not be refunded or credited.

Our storefront is at 89 Brisbane St Launceston. Tasmania 7250

Our ABN is 83 009 552 452.

During our regular trading hours you can phone us on 03 6331 808 or you can email us any time at info@petrarchs.com.au. Note that emails will only be responded to during regular trading hours.

Find our current trading hours HERE.